Our company provides only the best quality products and superior customer service. Our mission is the complete satisfaction of our customers. If you have any questions, concerns, or are dissatisfied with your order for any reason, please contact us within seven days of the date of your order, and our customer service representatives will be ready to help you.
To preserve the best quality, all the wines we sell are preserved at optimum conditions. Unfortunately, we cannot extend those same conditions once they are transferred to the care of our shippers. Once the wine has been transferred to the courier, we consider the wine to be out of our control. Additionally, we cannot be held responsible for the storage of the wine after it has been delivered. Therefore, once the wine has been handed over to the shipper, the wine becomes the sole responsibility of the customer. Please take all measures to protect the integrity of the wine. We are not responsible for and will not replace wine that is damaged by extreme weather conditions, and no replacements will be offered due to improper storage. Since taste is so subjective, we also are not able to accept returns for wines that do not meet the personal tastes of our customers. Any wines that have been affected by improper customer storage or wines that have been otherwise damaged as a result of improper handling, neglectful care, or adverse conditions are also not eligible for return.
Wines that are deemed eligible for return will be credited to the customer account, or a refund will be given to the credit card depending on the circumstances of the return and customer preference. Once the wine has been shipped back, we will refund the credit card for the cost of the wine less any shipping and handling charges. The refund will be processed after the wine is delivered back to the warehouse. If the original shipment was damaged or flawed, the customers will receive a full refund that includes all shipping and handling charges.